Warranty Policy

This warranty applies to new EMAR-supplied machines and major components installed by EMAR or authorized partners, when used in accordance with the operator manual and agreed application.

Warranty service is delivered by EMAR's local technical team from our facility in 10th of Ramadan City, with remote diagnostics and on-site visits as required.

Under standard warranty, EMAR will repair or replace, at our discretion, defects in materials or workmanship that cause the machine to fail to perform as specified at delivery, subject to the exclusions below.

• Mechanical and structural components supplied as part of the machine
• CNC control system and drives installed by EMAR at commissioning
• Electrical panels and wiring installed by EMAR
• Labor for diagnosis and repair performed by EMAR technicians during the warranty period
• Replacement parts required to remedy covered defects, excluding consumables

Unless otherwise stated in writing on your quotation or contract, the standard warranty period is twelve (12) months from the date of successful commissioning and customer sign-off, or fifteen (15) months from delivery to your site, whichever occurs first.

Extended warranty packages may be available for selected machine lines. Ask your sales representative at the time of order.

The following are not covered under the standard warranty. Repairs or parts for these items may be quoted separately.

• Normal wear of consumables: cutting tools, collets, filters, lubricants, belts, and similar items
• Damage from misuse, unauthorized modifications, or operation outside published specifications
• Failures caused by power quality, inadequate facility preparation, or environmental conditions outside agreed limits
• Third-party accessories not supplied or approved by EMAR
• Software licenses, post-warranty control upgrades, and optional features added after delivery
• Cosmetic damage that does not affect machine performance
• Downtime, lost production, or consequential business losses

Report a suspected warranty defect promptly. Early notification helps us schedule service and reduce downtime. Include your machine model, serial number, date of commissioning, and a clear description of the issue with photos or video where helpful.

EMAR may request log files, maintenance records, or an on-site inspection before approving warranty work. Approved warranty repairs are performed without charge for covered parts and labor; shipping or crane costs for site access may apply if caused by factors outside EMAR's control.

Warranty coverage is complemented by EMAR's after-sales support: spare parts supply, preventive maintenance guidance, operator training, and remote assistance.

Technical support: +20 101 161 5522 · Sales & general inquiries: +20 100 371 2976 · Email: [email protected] · Hours: Sunday – Thursday, 9:00 AM – 5:00 PM (Egypt time).