Privacy Policy

EMAR Industrial Solutions, Industrial Zone C2, 10th of Ramadan City, Sharqia, Egypt, is responsible for personal data collected through this website and our sales channels.

Email: [email protected] · Phone: +20 100 371 2976.

We collect information you provide directly and limited technical data when you browse our site.

• Contact form: name, email, phone, company, inquiry type, and message content
• Quote and sales inquiries: project details, machine interests, and correspondence
• Communications: emails, WhatsApp messages, and phone call notes related to your request
• Technical data: IP address, browser type, pages visited, and referral source via standard analytics cookies where enabled

We use personal data only for legitimate business purposes related to your inquiry or relationship with EMAR.

• Responding to contact, quote, and support requests
• Preparing quotations, contracts, and delivery documentation
• Scheduling installation, training, and after-sales service
• Improving our website and understanding which content is useful to visitors
• Complying with legal, tax, and regulatory obligations where applicable

Our website may use essential cookies required for security, language preference, and basic functionality. We may use analytics tools to understand aggregate traffic patterns; these tools do not identify you personally unless combined with information you submit in a form.

You can control non-essential cookies through your browser settings. Disabling cookies may affect some site features.

We do not sell your personal data. We may share information with trusted service providers who assist EMAR under confidentiality obligations, such as hosting providers, email systems, or logistics partners involved in fulfilling your order.

We may disclose data when required by law, court order, or to protect the rights and safety of EMAR, our customers, or the public.

We retain inquiry and customer records for as long as needed to fulfill your request, maintain warranty and service history, and meet legal or accounting requirements. Marketing-related data is kept only while relevant or until you ask us to stop contact.

When data is no longer required, we delete or anonymize it using reasonable technical measures.

Depending on applicable law, you may request access to, correction of, or deletion of your personal data, or object to certain processing. Contact us at [email protected] with your request; we will respond within a reasonable timeframe.

If you submitted data through our contact form in error, let us know and we will remove it unless we must retain it for legal or contractual reasons.

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, or disclosure. No online transmission is completely secure; please avoid sending highly sensitive credentials through web forms.

Report suspected security issues to [email protected] promptly.

We may update this Privacy Policy periodically. Material changes will be reflected by updating the date on this page. We encourage you to review this policy when submitting new inquiries.

For privacy matters related to an active purchase or service contract, the terms agreed at the time of contract may also apply.